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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tom Barrett

June 4, 2026

5  out of  5
rating by Tom Barrett
"Needed a policy change done and Dan handled it personally. Very efficient and professional. Great to deal with. Thanks Dan!"
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Thomas Kinzie

May 20, 2026

5  out of  5
rating by Thomas Kinzie
"I go through the Schmidt Agency in Lockport. They do a great job. I always deal with Cassandra there, she is so knowledgeable about the business so it makes it a pleasure to go in there because you’re going to be in and out in a sufficient amount of time. Thank you for all your help all the time Cassandra. Highly recommend this agency."
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Carmen sierra

May 12, 2026

5  out of  5
rating by Carmen sierra
"Came in today for help with my app I am with a different agent
and Ali assisted me. This office is great thank you for help!"
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Thomas Perry

May 8, 2026

5  out of  5
rating by Thomas Perry
"Office did a great job! I love the service"
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Anna Zaczek

May 7, 2026

5  out of  5
rating by Anna Zaczek
"I had to call a State Farm agency to get a vehicle added for a customer, and Ali was amazing to work with. Usually these situations can take a while or be difficult, but she made the whole process quick and easy. She was professional, fast, and got all the information over to me right away. Really appreciated the great customer service!"
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Cj Niemiec

May 7, 2026

5  out of  5
rating by Cj Niemiec
"Best customer service I have had in a long time!"
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Peggy

May 6, 2026

5  out of  5
rating by Peggy
"We are just retired, and one of our Trucks we bought was now going to be mainly for pulling our camper. We reached out to State Farm and spoke to Dylan who asked us to send in a picture of our registration, inspection stickers and a picture of the odometer reading. We did, and then 6 months later we did the same and it showed very little mileage used. Dylan turned the matter over to Cassie in our local office and she emailed us promptly with a response saying she sent in the info. The next day Cassie called us and informed us that SF had accepted our information and was sending out a check/refund for our insurance premium that was now considerably smaller than originally paid. This is just one thing Cassie has done for us! We really appreciate all the help and advice she has given us.
Thank you!
Frank and Peggy W."
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Lin DeTamble

May 5, 2026

5  out of  5
rating by Lin DeTamble
"I cannot say enough good things about this agency and I am going to sing single out Cassie because since I met her, she has gone through every snag for me and corrected every problem and help me understand what was going on. I can’t say enough good about her she’s friendly. She’s kind she makes you feel as if you did not make any mistakes and she corrects any and all issues immediately and if she cannot correct them, she explains why something happened. I just feel like Cassie is State Farm and I will always be grateful that I met her and that she’s fighting in my corner for me. Everybody else has been very kind, but Cassie’s really taken my hand and my husband‘s and helped us immensely when she didn’t have to do all that she did thank you for hiring her. Take care."
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Joseph Moll

May 5, 2026

5  out of  5
rating by Joseph Moll
"Cassie was GREAT to work with. She had the insurance binder that I needed prepared in minutes and she really expedited the purchase of my new vehicle."
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Assurance Recovery

February 26, 2026

5  out of  5
rating by Assurance Recovery
"I HAVE MY PERSONAL INSURANCE POLICIES WITH DAN SCHMIDT. THE TEAM HAS ALWAYS TAKEN CARE OF EVEYTHING I HAVE NEEDED.
UNFORTUNATELY I HAD A FALSE CLAIM FROM STATE FARM COME TO MY BUSINESS. I PLACED A CALL TO THE TEAM TO SEE IF THEY COULD ASSIST ME. ALI STEPPED UP ALONG WITH CAT AND THEY HELPED ME GET TO THE BOTTOM OF THIS SIMPLE BUT NERVING MISTAKE.
TOP NOTCH CUSTOMER SERVICE.. THANK YOU AGAIN ALI SANTIAGO TRULY APPRICATE THE HELP"
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Omar Sayan

February 4, 2026

5  out of  5
rating by Omar Sayan
"Ali was great in dealing with a situation very kind very polite and very professional 💯 %recommend"
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Donna Iacono

January 6, 2026

5  out of  5
rating by Donna Iacono
"Love State Farm my office in Lockport Dan Schmidt. I reside in Nevada where we have vehicle, Home and Motorcycle insurance. However I am originally from Buffalo where my daughter and family are. I registered my vehicle here in NY. I love the flexibility of having the option of taking my car off the road when not in use. No other insurance offers that."
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Sam Engel

December 17, 2025

5  out of  5
rating by Sam Engel
"Dylan Belasik is fantastic, thorough, and competent. He got me in a good place while I was buying my home. If he is a representation of Dan Schmidt's group overall, then you're in good hands with them!"
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Ruben Sanchez

October 1, 2025

5  out of  5
rating by Ruben Sanchez
"I have to say that Ali Santiago with State Farm at the Elmwood location is the best and most helpful person I have ever dealt with especially with dealing with insurance companies. Shes is extremely helpful and very knowledgeable ."
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Donovan Cape

September 25, 2025

5  out of  5
rating by Donovan Cape
"Ali was a huge help with my renters insurance! She explained everything very well, was super friendly, and made the whole experience enjoyable. It took less than a minute for her to put me at ease for the call. I'm very glad to have chosen Dan Schmidt for my agent."
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Jim

August 6, 2025

5  out of  5
rating by Jim
"Wanted to go local to obtain homeowners insurance for a new condo. Rich S. at this office was v helpful and attentive, and made the process easy and pleasant. Glad I found you guys. Thank you."
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Kathryn Bunyan-McClendon

July 3, 2025

5  out of  5
rating by Kathryn Bunyan-McClendon
"I’ve started with State Farm car insurance when I turned 19 in Ontario, Canada and it was stellar. I moved to New York 20 years ago and my Canadian Agent talked to my US Agent and I’ve continued to have excellent service. When I bought my first home State Farm was at the top of my list. My experience has been consistently positive from the very beginning,

In particular Dan Schmidt’s group has been with me through the collapse of my front porch awning, a winter storm tearing away the gutter, a fender bender (not my fault) and a chipped windshield which they handle with empathy and swiftness. Dan’s agents are knowledgeable and genuinely helpful (especially Cassandra).

Their rates are competitive, and I have never even thought about going anywhere else.

If you’re looking for an insurer that combines excellent customer service, a great mobile app, and dependable coverage, State Farm is it! “Like a good neighbor”"
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Rachel McDonough

June 17, 2025

5  out of  5
rating by Rachel McDonough
"Cassandra is always very pleasant to work with, even after my many many updates. She’s personable, very knowledgeable, fast, and so helpful. We’re happy to have a policy with SF knowing the experience is excellent every time."
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Noah Grice

May 8, 2025

5  out of  5
rating by Noah Grice
"Michelle from Jennifer Biggs State Farm Office in Cochranton did a fantastic job insuring my SxS! She beat out 3 other companies I got quotes from and still was able to get me great full coverage. If you’re looking for a friendly staff that gets amazing coverage at a great price look no farther then Jennifer Briggs State Farm!"
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Dara Bannach

May 6, 2025

1  out of  5
rating by Dara Bannach
"I would not even give 1 star as this company for years, everytime I switch my vehicles they screw up information whether it is going to the DMV with wrong spellings on insurance cards that they fax in or give me, where I have to go back, to different coverage than I said. They screw up full coverage verses comp on different vehicles. I WOULD NOT RECOMMEND TO ANY ONE. I will be looking for a different location or insurance!."
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Aimee

March 25, 2025

5  out of  5
rating by Aimee
"I absolutely love Jen and Michelle. They go out of their way to help."
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Maribeth Palermo

March 7, 2025

5  out of  5
rating by Maribeth Palermo
"I am very happy with my experience with State Farm. Tyler was most helpful in getting me the most discounts on my car and homeowners insurance. I was able to save several hundred dollars on my premiums so I wouldn’t hesitate to recommend Tyler with Dan Schmidt State Farm."
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Josh Loster

February 24, 2025

5  out of  5
rating by Josh Loster
"I have been with state farm for 7 years. I wish I could give this place 10 stars because I would!!!!!! Great team."
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JEFFREY GUTHRIE

January 22, 2025

5  out of  5
rating by JEFFREY GUTHRIE
"Quick and courteous state farm agent!
I would highly recommend this agent!"
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max michel

January 15, 2025

5  out of  5
rating by max michel
"Ali was amazing !! Great service great energy!!! Huge help give her a raise !!!!!"